Returns & Refunds
We want you to feel good about every Seedroot order. If something isn’t right, here’s exactly how returns, refunds, and exchanges work — no fine print, no runaround.
Last updated June 2026
30 days
Risk-free
3–5 business days
Botanicals are personal, and not every one will be the perfect fit. If yours isn’t, we’ll make it right. Here’s how it works.
Our 30-day promise
If you’re not happy with your purchase, you have 30 days from the delivery date to request a return or let us know something’s wrong. We’ll always do our best to make it right.
What can be returned
Unopened products in their original packaging can be returned for a full refund within 30 days. Because our supplements are consumable, we can’t accept opened or used products back for resale — but if you’re unsatisfied with something you’ve opened, see our satisfaction promise below.
Our satisfaction promise
Gave a botanical an honest try and it wasn’t for you? Reach out within 30 days and we’ll make it right with a refund or store credit on the first opened bottle of each product. We stand behind everything we make.
How to start a return
Email us at hello@seedroot.com or use our contact page with your order number and a quick note on what you’d like to do. We’ll reply within one business day with a prepaid return label and simple instructions.
Refunds
Once we receive your return, we’ll inspect it and process your refund to the original payment method within 3–5 business days. Your bank may take a few extra days to post it. Original shipping charges are non-refundable.
Exchanges
Want a different product instead? The fastest way is to return your original item for a refund and place a new order. If you received the wrong item, we’ll arrange an exchange at no cost to you.
Damaged or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo. We’ll send a replacement or issue a refund right away — no need to send anything back.
Subscriptions
You can skip, pause, or cancel a subscription anytime from your account before your next billing date. Orders that have already been processed follow the standard return policy above.
Returns questions, answered
A few of the things customers ask us most. Need something more specific? Browse our full FAQ for the complete rundown, or get in touch and we’ll help directly.